Returns & Exchange Policy

1. Return and Exchange Period

• You may return or exchange products within 30 days of the purchase date.
• Products must be in their original condition, unused, and with all packaging intact to be eligible for a return or exchange.

2. Refunds

• Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

3. Non-Returnable Items

Some items are exempt from being returned. These include:

• Perishable goods such as pet food and treats.
• Gift cards.
• Sale items (only regular-priced items may be refunded).

4. Exchanges

• If you need to exchange a product for the same item due to damage or defect, please contact us at Petsville to arrange the exchange.
• If the item is no longer available, we will offer an alternative product of equal value or a full refund.

5. How to Return or Exchange a Product

• To initiate a return or exchange, please contact us at Petsville with your order number and details of the product you wish to return or exchange.
• You will be responsible for paying the shipping costs for returning your item unless the product is defective or incorrect.

6. In-Store Returns and Exchanges

• You can also return or exchange products at our store located at 684 Botany Road, Alexandria, NSW, 2015.
• Please bring the original receipt or proof of purchase along with the product in its original condition.

7. International Returns

• For international orders, the return shipping costs are the customer's responsibility.
• PetsVille is not responsible for customs duties, taxes, or fees for returning items.

8. Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us at Petsville.