Terms of service

Terms of Service

Updated: 7 July 2026

OVERVIEW

This website is operated by Birdsville/Petsville. Throughout this website, the terms "we", "us" and "our" refer to Birdsville/Petsville. We provide this website, together with all information, products, services, tools and features available through it, subject to your acceptance of these Terms of Service.

By accessing our website, browsing our content or purchasing products or services from us, you agree to be bound by these Terms of Service ("Terms"), together with any policies, notices or guidelines referred to in these Terms or made available on our website. These Terms apply to all users of the website, including visitors, customers, merchants, suppliers and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you must not access or use the website or purchase any products or services from us.

Any new features, functionality or services introduced on our website will also be governed by these Terms. We may update these Terms from time to time by publishing a revised version on this page. It is your responsibility to review these Terms periodically. Your continued use of the website following any changes constitutes your acceptance of those changes.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have obtained the consent of a parent or legal guardian to use this website where permitted by law.

You agree not to use our website, products or services for any unlawful, fraudulent or unauthorised purpose, or in any way that breaches applicable laws or regulations.

You must not knowingly upload, transmit or distribute any viruses, malware or other harmful code that may interfere with the operation or security of the website.

Any breach of these Terms may result in the suspension or termination of your access to our website and services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service, cancel transactions or restrict access to our website at any time where permitted by law.

You acknowledge that information you submit through the website (excluding payment information) may be transmitted over various networks and adapted to meet technical requirements. Payment information is encrypted during transmission using industry-standard security measures.

You must not reproduce, copy, duplicate, sell, resell or exploit any part of the website, our services or their content without our prior written permission.

Headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We endeavour to ensure that information published on our website is accurate and current. However, we do not warrant that all information is complete, accurate or free from error.

The content on this website is provided for general information only and should not be relied upon as the sole basis for making purchasing or other decisions. You should obtain additional information where appropriate before acting on any information provided.

Some material on the website may contain historical information provided for reference only. We may modify or remove website content at any time without notice and are under no obligation to update information unless required by law.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Prices, promotions and product availability may change without notice.

We reserve the right to modify, suspend or discontinue any part of our website, products or services at any time without prior notice.

To the extent permitted by law, we are not liable for any loss arising from changes to pricing, product availability or the discontinuation of products or services.

Prices are fixed at the time an order is placed. Unless required under Australian Consumer Law, we do not provide refunds, credits or price adjustments where prices change after a purchase has been completed.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may only be available through our online store and may be available in limited quantities.

We make reasonable efforts to display product descriptions, specifications and images as accurately as possible. However, colours and images may vary depending on your device or monitor settings.

We reserve the right, where permitted by law, to limit quantities, refuse sales, restrict purchases by region or discontinue products without prior notice.

Product descriptions, specifications and pricing may be updated or corrected at any time.

Except as required under Australian Consumer Law, we do not guarantee that products or services will meet every customer's expectations or that any errors on the website will be corrected immediately.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order placed through our website.

We may limit or cancel quantities purchased per customer, household, payment method or delivery address where we reasonably believe it is necessary to prevent fraud, misuse or unauthorised resale.

If we amend or cancel an order, we may attempt to notify you using the contact information provided when the order was placed.

You agree to provide accurate, complete and current account and billing information and to promptly update your details where they change.

Please refer to our Refund Policy for further information regarding cancellations and returns.

SECTION 7 – OPTIONAL TOOLS

Our website may provide access to tools, applications or services supplied by third parties.

These third-party tools are provided on an "as is" and "as available" basis. We do not control, monitor or endorse these tools and make no warranties regarding their availability, accuracy or suitability.

Your use of any third-party tools is entirely at your own risk and subject to the terms and conditions imposed by the relevant provider.

From time to time, we may introduce additional website features, services or tools. Unless otherwise stated, those features will also be governed by these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to websites, products or services operated by third parties for your convenience.

We do not own, control or endorse any third-party websites and are not responsible for their content, availability, privacy practices or terms of use.

Any purchase, transaction or interaction you have with a third-party website is solely between you and that third party. We encourage you to review their terms and privacy policies before providing personal information or completing a transaction.

To the fullest extent permitted by law, Birdsville/Petsville accepts no responsibility for any loss, damage or liability arising from your use of third-party websites, products or services.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit comments, suggestions, ideas, reviews, testimonials, photographs, videos or other materials to us, whether requested or unsolicited ("Submissions"), you grant Birdsville/Petsville a non-exclusive, worldwide, royalty-free, perpetual and irrevocable licence to use, reproduce, modify, publish, distribute and display those Submissions in any media for business, promotional or marketing purposes.

You warrant that:

  • you own or have permission to submit the material;
  • your Submission does not infringe the rights of any other person;
  • your Submission is not unlawful, defamatory, misleading, abusive, offensive or otherwise inappropriate; and
  • your Submission does not contain malicious software, viruses or other harmful code.

We reserve the right, but are under no obligation, to review, edit or remove any Submission that we reasonably believe breaches these Terms or applicable law.

You remain responsible for the accuracy and legality of any material you submit.

SECTION 10 – PERSONAL INFORMATION

Any personal information collected through our website is handled in accordance with our Privacy Policy.

By using our website or providing your personal information, you consent to the collection, use, storage and disclosure of your information as described in our Privacy Policy and as permitted by applicable Australian privacy laws.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information available on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, specifications, pricing, promotions, shipping costs, delivery estimates or product availability.

We reserve the right to correct any error, update information or cancel orders where inaccurate information has been published, including after an order has been submitted.

Except where required by law, we are under no obligation to continually update information appearing on our website.

No stated update date should be interpreted as indicating that all information has been reviewed or amended.

SECTION 12 – PROHIBITED USES

You must not use this website or its content:

  • for any unlawful or fraudulent purpose;
  • to encourage or participate in unlawful activity;
  • to breach any applicable law or regulation;
  • to infringe our intellectual property rights or those of another person;
  • to harass, abuse, threaten, intimidate or discriminate against any person;
  • to upload false, misleading or deceptive information;
  • to distribute malware, viruses or malicious software;
  • to interfere with or disrupt the operation or security of the website;
  • to collect personal information about other users without consent;
  • to send spam or unsolicited communications;
  • to scrape, crawl, harvest or copy website content using automated means without our written permission; or
  • for any purpose that may damage the operation, reputation or security of Birdsville/Petsville.

We reserve the right to suspend or permanently terminate access to our website where these Terms are breached.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

To the maximum extent permitted by law, Birdsville/Petsville makes no representation or warranty that the website or its services will be uninterrupted, secure, error-free or continuously available.

While we make reasonable efforts to maintain accurate information, we do not warrant that website content will always be complete, current or free from errors.

Our website, products and services are provided on an "as is" and "as available" basis except where warranties or guarantees apply under Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory warranty or other right that cannot lawfully be excluded under the Australian Consumer Law or any other applicable legislation.

Subject to those rights, Birdsville/Petsville will not be liable for any indirect, incidental, consequential or special loss or damage, including loss of profits, revenue, business opportunity, goodwill or data arising from your use of, or inability to use, the website, products or services.

Where our liability cannot be excluded, it will be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNITY

You agree to indemnify and hold harmless Birdsville/Petsville, its directors, officers, employees, contractors, agents, affiliates, suppliers and service providers from and against any claims, liabilities, losses, damages, costs or expenses (including reasonable legal costs) arising from:

  • your breach of these Terms;
  • your misuse of the website or our services;
  • your breach of any applicable law;
  • your infringement of the rights of another person; or
  • any content or material submitted by you through our website.

This indemnity survives the termination of these Terms and your use of our website.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision will be severed from these Terms to the extent necessary. The remaining provisions will continue in full force and effect and will not be affected by the invalidity or unenforceability of any individual provision.

SECTION 16 – TERMINATION

These Terms of Service remain in effect until terminated by either you or Birdsville/Petsville.

You may terminate these Terms at any time by ceasing to use our website and services.

We reserve the right to suspend, restrict or terminate your access to our website, products or services immediately and without prior notice if we reasonably believe that you have breached these Terms, engaged in fraudulent or unlawful conduct, or used the website in a manner that may harm Birdsville/Petsville, our customers or third parties.

Any obligations or liabilities incurred before termination, including payment obligations and provisions relating to intellectual property, indemnity and limitation of liability, will survive termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service, together with any policies or notices published on our website, including our Privacy Policy, Shipping Policy and Refund Policy, constitute the entire agreement between you and Birdsville/Petsville regarding your use of the website and our services.

They replace any previous agreements, communications or understandings relating to the same subject matter, whether oral or written.

Any failure by us to enforce a provision of these Terms does not constitute a waiver of that provision or any other rights available to us.

If any ambiguity arises in interpreting these Terms, it will not be interpreted against either party solely because that party prepared the Terms.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements under which we provide products or services are governed by the laws of the Commonwealth of Australia and, where applicable, the laws of the State of Queensland.

You agree that any disputes arising from these Terms or your use of the website will be subject to the exclusive jurisdiction of the courts of Queensland, Australia, unless otherwise required by applicable law.

SECTION 19 – CHANGES TO THESE TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to amend, update or replace any part of these Terms at our discretion by publishing the revised version on our website.

Unless otherwise required by law, changes take effect immediately upon publication. Your continued use of the website after updated Terms have been published constitutes your acceptance of those changes.

SECTION 20 – PAYMENT METHODS

Birdsville/Petsville accepts a range of secure payment methods that may include:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Shop Pay

Available payment methods may change without notice and may vary depending on your location or the products being purchased.

Where you choose to use a third-party payment provider such as Afterpay, Zip Pay or PayPal, your transaction is also governed by that provider's terms and conditions. Birdsville/Petsville is not responsible for the operation, availability or decisions made by those payment providers.

If payment cannot be successfully processed or is declined by your financial institution or payment provider, we may cancel or suspend your order until payment has been successfully completed.

SECTION 21 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us.

Birdsville/Petsville

Email: info@birdsville.net.au

Phone: 9669 1766

Website: https://birdsville.net.au/ & https://petsville.com.au/

Business Address: 684 Botany Road Alexandria NSW 2015

ABN: 55 625 849 407

Business Hours: Weekdays: 9:30am - 5:30pm Saturday: 9am - 5pm Sunday: 10am - 5pm