Shipping policy

Shipping Policy

Updated: 7 July 2026

OVERVIEW

Birdsville/Petsville ships orders Australia-wide using Australia Post. We aim to dispatch orders as quickly as possible while ensuring your items are packed securely for transit.

Please read this Shipping Policy carefully before placing your order. By completing a purchase, you acknowledge and accept the shipping terms outlined below.

1. Processing Times

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, public holidays or peak shopping seasons, processing times may be longer than usual.

If we experience any significant delay in dispatching your order, we will contact you using the details provided with your order.

2. Shipping Carrier

All orders are shipped via Australia Post.

Shipping costs are calculated at checkout based on your delivery address, parcel size and weight.

Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking information where available.

Estimated delivery timeframes are provided by Australia Post and are estimates only. Delivery times may vary depending on your location, weather events, peak periods or other circumstances outside our control.

3. Delivery Address

Customers are responsible for providing accurate delivery information at checkout.

Birdsville/Petsville accepts no responsibility for delays, additional postage costs or lost parcels resulting from incorrect or incomplete delivery addresses supplied by the customer.

If an order is returned to us due to an incorrect address or failure to collect the parcel, additional shipping charges may apply before the order can be resent.

4. Shipping Restrictions

Due to Australia Post parcel limitations, we are unable to ship products that:

  • exceed 6 kilograms in total shipping weight; or
  • exceed 60 centimetres in length.

If your order exceeds these limits, we may contact you to discuss alternative arrangements, split the shipment into multiple parcels (where possible), or cancel and refund the affected items.

5. Western Australia & Tasmania Shipping Restrictions

Some products sold by Birdsville/Petsville may be subject to biosecurity, quarantine or import restrictions in Western Australia (WA) and Tasmania.

These restrictions are imposed by the relevant State Government authorities and are outside our control.

Customers are responsible for ensuring that products purchased can legally be imported into their state before placing an order.

Where we become aware that an item cannot legally be shipped to your location, we may:

  • remove the restricted item from your order;
  • contact you to discuss alternative products; or
  • cancel and refund the affected item or order.

Birdsville/Petsville is not responsible for orders delayed, refused, seized or destroyed by government authorities due to state quarantine or biosecurity regulations.

6. Delivery Timeframes

Estimated delivery times vary depending on your location.

Once your parcel has been lodged with Australia Post, delivery is managed by the carrier.

While we carefully package every order, Birdsville/Petsville cannot guarantee delivery dates and is not responsible for delays caused by:

  • Australia Post;
  • extreme weather;
  • natural disasters;
  • industrial action;
  • public holidays;
  • incorrect delivery information; or
  • other circumstances beyond our reasonable control.

7. Lost or Delayed Parcels

If your parcel appears to be delayed or missing, please contact us as soon as possible.

We will work with Australia Post to investigate the shipment and assist wherever possible.

Lost parcel investigations are subject to Australia Post's investigation process and timeframes.

8. Damaged Parcels

If your parcel arrives damaged, please contact us within 30 days of delivery.

Please provide:

  • your order number;
  • photographs of the external packaging;
  • photographs of the damaged product(s); and
  • any other information requested to assist with our assessment.

We will review your claim and provide an appropriate remedy where required under Australian Consumer Law.

9. Authority to Leave

Where customers select or authorise an Authority to Leave (ATL) delivery, the parcel will be left at the nominated address if Australia Post considers it safe to do so.

Once a parcel has been delivered in accordance with the Authority to Leave instructions, responsibility for the parcel transfers to the customer.

Birdsville/Petsville is not responsible for parcels that are lost, stolen or damaged after delivery under an Authority to Leave arrangement.

10. Shipping Charges

Shipping costs are calculated automatically at checkout based on:

  • parcel weight;
  • parcel dimensions;
  • delivery destination; and
  • applicable Australia Post shipping rates.

From time to time, Birdsville/Petsville may offer free shipping promotions. Any such promotion will be subject to the terms and conditions advertised at the time.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us.

Birdsville/Petsville

Email: info@birdsville.net.au

Phone: 9669 1766

Website: https://birdsville.net.au/ OR https://petsville.com.au/