Shipping Policy
Shipping Policy
Priority Pack & Dispatch
For customers who have opted into Priority Pack & Dispatch, we aim to process and dispatch all orders placed on weekdays within 1 business day. We strive to ship your goodies within 2-3 business days for all other orders.
Exceptions
- Orders placed on weekends or NSW/National Public holidays.
- If your cart has back-ordered items, the entire order will be held until it can be shipped together. To avoid delays, consider placing separate orders for in-stock and back-ordered items.
- Priority Pack & Dispatch is only available directly through our website.
- Quarantine restrictions for Western Australia, Tasmania, and International Orders.
Quarantine Restrictions
Buyers are responsible for checking with local customs offices regarding import restrictions, prohibited items, taxes, tariffs, fees, and any other applicable duties. While we strive to check all orders for restricted items, Get Flocked will not be liable for seized packages, refused entry, held for delivery, or fines issued. Please be advised that orders containing any of the following cannot be fulfilled:
· Items that contain seeds (e.g., seed mixes, seed treat bars, grass, etc.)
If your order contains prohibited items, it will be cancelled, and your payment will be voided.
Shipping Restrictions
If we cannot ship an item to your location, we'll offer you a store credit. If you prefer a refund, please note that a restocking fee will be applied.
Carriers
We use Australia Post and Couriers Please for deliveries, and all deliveries include tracking updates. If you won’t be home, we recommend using your place of employment for delivery or providing authority to leave instructions during checkout.
Returned Parcels
If a parcel is returned to the sender due to incorrect details or failure to collect, we will issue a refund for the purchased goods minus the shipping fee once the return is received.
Authority to Leave
Most parcels are set to Authority to Leave (ATL), permitting drivers to leave the parcel at the delivery address without a signature as long as it is safe.
Manage Your Delivery
Australia Post offers a service called My Post, where you can create an account and manage your delivery once it has left us. This service is optional, but it allows you to manage and track your delivery through the Australia Post Mobile App. If you're not at home, Australia Post will notify you via the AusPost app, email, or SMS. If your parcel has not been matched to your My Post account, Australia Post will leave a card.
Delivery Times
Once dispatched, please allow 2-3 business days for delivery within metropolitan areas. For orders outside urban areas, please allow 1-2 business days and up to 5 business days for WA, parts of QLD, NT, and Tasmania.
Delays
We aim to do the best job, but we’re not perfect! We'll let you know if there’s a delay or if we’re super swamped. If something goes wrong or takes too long, please let us know, and we’ll do whatever we can to fix and improve.
Click & Collect
Click & Collect orders can be collected Monday to Friday, 10 am - 4 pm, or Saturday, 9:30 am - 4 pm. You will receive an email notification when your order is ready for collection.
International Orders
International buyers are responsible for checking with their country's customs office regarding import restrictions, prohibited items, taxes, tariffs, fees, and any other applicable duties. Get Flocked will not be liable for packages that are refused or held for delivery.
International buyers should verify import restrictions, prohibited items, taxes, tariffs, fees, and other applicable duties with their country's customs office.
Due to international complexities with biosecurity and restrictions, we have temporarily suspended automatic checkout for customers in New Zealand. Generally, any items containing Seed, Plant Material (e.g., Grasses, Palm Leaves, Corn Husks), and some medications are prohibited.
If you're an international customer and want to place an order, please email us at info@birdsville.net.au.
All prices are in AUD.